Agile Marketing: A Marathon, not a Sprint!
Updated: Mar 28, 2020
An increasingly popular marketing trend, Agile Marketing involves data-mining and analytics to constantly seek favorable openings or answers to problems in real-time, adopting and assessing situations, and promptly repeating the process. When operating at scale, a high-functioning Agile Marketing Group operates multiple projects simultaneously with numerous novel ideas being conceptualized. With marketing budgets becoming increasingly constrained, efficient marketing strategies continue to hold paramount consequences for majority of corporations.
Businesses have a positive correlation with marketing, encouraging organizations to embrace immediate and innovative ways of thinking while helping them restructure in a way that allows their brand to join conversations and moments organically.
Agile Marketing Steps
1. Setting of SMART goals
SMART represents Specific, Measurable, Attainable, Relevant and Timely goals.
2. Establishing Key Performance Indicators
Marketers can use metrics to test its Launchpad and prepare for the next iteration.
3. Development of Personas
This involves creating an ideal customer audience.
4. Definition of Done (DoD)
It is the compilation of deliverables like Unit Testing, Integration Testing, Design Documents, Release Notes etc. that add provable and evident value to project development.
5. Journey Mapping
This involves charting out long-term marketing plans with upcoming objectives and responsibilities.
They are rapid and efficient spurts of action that allow teams to achieve vital tasks in a short period time (normally 30 days).
Benefits of Agile Marketing
1. High Quality Work
Regular team meetings and the innovative use of data and technology means that the tasks executed are of high efficiency and quality.
2. Easy Problem identification
In the Agile Marketing system, regular feedback and team meetings means that majority of major and minor issues are easily identified and rectified.
3. Accuracy and Agility
In the Agile Work Structure, the entire team works together at close quarters to meet business needs with accuracy and agility.
4. Flexibility - Dynamic Business Environment
Efficiently managing work, shorter planning cycles and prioritizing constantly are all features that create flexibility for Agile marketers.
Being Agile and innovative are both intrinsically linked. The cultivation of a continuously refining progression inspires all participants to feel answerable for pioneering philosophies about the future.
Hidden Challenges of Agile Marketing
1. Leadership not buying into the process
Often, organizational leaders can be rigid and hierarchical resulting in them not fully buying into the concept of Agile or only partially implementing its principles.
2. Resistance to Change
The in-house Legal Team might think that the Sprints and Deadlines might not work for their function. However, it is vital to have all functions on the same page, adopting Agile.
3. Decrease in Personal Achievements
Ensuring smooth coordination and a team-first mindset is key and more importance is generally given to teamwork.
4. Losing Sight of the Bigger Picture
Sprints tend to involve small scale tasks in limited time. This might take away time from strategy, key to the organization’s success.
Scaling Agile: Success Stories
A telecommunications giant in New Zealand wanted to restructure workflows and empower employees to function optimally. Additionally, they perceived 60% of their consumer dealings would take place digitally by 2021. They developed a unique Digital CX by streamlining Business Models to function flawlessly and promoting increased consumer satisfaction. The telecommunication company helped create and implement an Agile program for 2021. An AI Chatbot was created to enable customers to immediately resolve transaction-related queries. An impressive 88% of issues comprehensively sorted out. They also added self-serve preferences, continuous feedback and periodic service enhancements. The company comprehensively resolved consumer the issues without extra support.
Another example of effective implementation and scaling of Agile Marketing is a global music streaming service. When scaling Agile the organizations model functioned on “Autonomy and Alignment”, dividing teams into “Squads, Chapters, Guilds and Tribes".
Additionally, these tiny, self-governing squads can innovate and then offer these updates without messing up another team’s targets. Daily problem-solving is yet another major characteristic of how the company achieves success when scaling Agile.
Agile Marketing is a marathon not a sprint. The implementation of Agile isn’t something that organizations can execute within a few months or even a year. It involves continuous development via introspection, feedback and improvement of procedures. As opposed to traditional marketing, the Agile method is primarily customer-focused, budget-conscious, involves deep learning, brief, adaptive reiterations and collaboration across functions. Agile Marketing has outgrown the myth of simply being a trend perpetuated by the tech-world. The future is looking increasingly Agile.